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Shipping and Returns

Shipping policy 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Free Shipping :  For orders over $50

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. The customer is responsible for paying the cost of re-shipping any packages returned to the sender due to issues with delivery.

Return Policy 

What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Returns must be requested within 14 days of receiving the product. If your item is not damaged, we accept returns on only these selected items:

  • Unused Candles
  • Unused Room Sprays

Refund Policy

If your items are damage during shipment, please email customer@ashandalba.com with a photo of the damaged item, and we'll be happy to issue a refund or a replacement. We do not accept used candles or room sprays 

We do not accept returns on sale items. We will not pay for return shipping charges for items that have not been damaged. The customer must pay to ship unopened items back and a refund will be issued upon arrival at our facility. 

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